Registration and payment queries

The 2021 RCGP Annual Primary Care Conference & Exhibition will take place on the 14-15 October 2021 at:

ACC Liverpool

Kings Dock, Liverpool Waterfront

Liverpool, Merseyside

L3 4FP

Information about travelling to ACC Liverpool can be found on the website here: https://www.rcgpac.org.uk/travel-information/

Wednesday 13 October * 17.00 – 19.00

Thursday 14 October 08.00 – 18.15

Friday 15 October 08.00 – 18.45

**Please note that we will be opening the registration desks from 17.00 – 19.00 hrs on Wednesday 13 October for delegates who arrive early in Liverpool. There are no conference social events or conference sessions taking place on Wednesday.

If you are looking to make a group booking for the conference, at the beginning of the registration process please choose one of the following: ‘Registration contact is not attending, but there are other attendees’ or ‘Registration contact is attending along with other attendees’.

If you are registering a group of 5 or more delegates please contact rcgp@haymarket.com to receive a group discount code. Please note: Group bookings can only be processed if each individual is attending for the full 2 days of the conference.

We can only accept card payments for bookings under £800. For group bookings above this amount payment is available via invoice Tuesday 1 September 2021.

If you have opted to pay via invoice the booking confirmation email will include a copy of the invoice (plus VAT as applicable). The full conference fee must be paid, in clear funds and in accordance with the instructions set out in the invoice, within 30 days of the date of the invoice or before the event date, whichever is earlier. If your company uses Purchase Order Numbers, please supply this at the time of booking as failure to do so may cause problems with your booking. If at a later date you wish to pay your invoice by credit card, please call the phone number at the bottom of the invoice. Payment for your place at the event must have cleared before your registration badge will be emailed to you.
If you have opted to pay via credit card upon registration you will receive an email confirmation from Stripe and a VAT receipt will be emailed to you.
If you are booking within 6 weeks of the event we will require payment by credit card. Please note that we only accept MasterCard and Visa. American Express cannot be accepted.
If this causes difficulty then please contact our customer services team on +44 (0) 208 267 4064 or email rcgp@haymarket.com. Please note we do not accept cash or cheque payments.

Once you have made your conference registration, a booking confirmation will be emailed directly to the delegate. Please check your junk mail to ensure this email has not been blocked.
You will also receive an email two weeks prior to the conference with all the final information.

Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements) no later than Friday 17 September 2021.

Cancellation of registrations must be received in writing to rcgp@haymarket.com

Cancellations received will be refunded at the following rates:

  • On or before Monday 12 July: full fee less a £45 administration fee.
  • Between 13 July and 10 September: 50% of the registration fee
  • From 10 September: we regret that no refund can be made.

Any cancellations that still have payment outstanding will be liable for either the administration fee, 50% of the registration fee or the full registration fee, dependent on the date and time of the cancellation.

Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements) no later than Friday 17 September 2021.

If you are an Overseas Delegate and require a letter of invitation to the conference to support your Visa application, please email rcgp@haymarket.com to request this.

Please ensure you include your full name, passport number, passport expiry date, date of birth and nationality in your email. We also require you to specify the consulate or embassy you wish your letter to be addressed to. See here for a list of embassies and consulates: www.gov.uk/world/embassies

Please note we are not able to provide invitation letters to those who are not planning to attend the conference (e.g. partners). Invitation letters can only be provided to those who have registered and paid for the conference.

No, a single delegate pass does not include access for accompanying partners. If you are traveling to the conference with a partner or associate, please ensure they have registered for their own delegate ticket prior to the event.

If you are traveling to the UK with a partner or associate who is not intending to attend the conference with you, we recommend they visit https://liverpool.gov.uk/leisure-parks-and-wellbeing/events/information-for-tourists/ or https://www.cultureliverpool.co.uk/ so that they can plan their trip in advance while you attend the conference.

Yes, onsite registration is currently possible, however, we recommend completing your registration before arriving onsite. If you would like to register and pay onsite we will require payment by credit card (MasterCard and Visa only). Please note we do not accept cash or cheque payments onsite.

If this causes difficulty then please speak to a member of our registration team onsite.

Please be aware that onsite registration may change, subject to COVID-19 restrictions.

Yes, we recommend that you select the sessions you would like to attend in advance via the registration login. Please note that at the conference priority is given to those delegates who have pre-booked sessions. Once all pre-booked delegates have been seated then remaining spaces will be offered on a first-come, first-served basis.

Two weeks prior to the event you will be emailed your joining instructions. If you have not received this information, please email rcgp@haymarket.com with your booking reference number.

Attending the conference

Two weeks prior to the event you will be emailed your e-ticket. Please ensure that you have printed out your e-ticket or have it available on your smartphone/device and have it ready when you arrive at the ACC Liverpool, in order to scan your barcode and print your badge. Members of staff will be on hand on-site to help should you have any questions about this process.

Your name badge will include details of any sessions you have booked. It will also list your pre-booked social event tickets and will serve as your entry ticket to these events. Please ensure that you wear your badge at all times. In the event that you lose your badge, a replacement must be obtained at registration. In addition, some of the exhibiting companies may ask to scan your badge. Please be aware that by doing this you will be providing your basic contact details; akin to handing them a business card.

Liverpool is accessible from all parts of the UK, Europe and the rest of the world. Road, rail, air and sea routes bring you within minutes’ walking or driving distance from ACC Liverpool. The venue’s address is Kings Dock, Liverpool Waterfront, Liverpool, Merseyside, L3 4FP. And you find more information on how to place your journey here – https://www.rcgpac.org.uk/travel-information/

The registration desk will be located on the ground floor and will be staffed by the RCGP events team during the following hours:

Wednesday 13 October * 17.00 – 19.00

Thursday 14 October 08.00 – 18.15

Friday 15 October 08.00 – 18.45

*Please note that we will be opening the registration desks from 17.00 – 19.00 hrs on Wednesday 13 October for delegates who arrive early in Liverpool. There are no conference social events or conference sessions taking place on Wednesday.

There will be dedicated Poster Queries and Social Events desks once you pass the front registration area.

The dress code for the conference is smart casual and comfortable shoes are recommended.

The exhibition will be located in Hall 2 of the ACC Liverpool and will be open at the following times:

Thursday 14 October: 08:00 – 17:30

Friday 15 October: 08:00 – 16:45

The poster programme will be located in the exhibition hall. The posters will be numbered and displayed by category. The event app will list all the posters and include PDFs of posters if submitted by the authors.

We will be providing a conference app for delegates to use during the conference. The app will provide the following features:

– Connect with fellow attendees one-to-one and in open discussion forums
– Share experiences via the social feed
– Personalise your agenda (please note session booking is not available via the app)
– Interactive floorplans
– View speakers, poster abstracts, sponsors and exhibitors

You will be contacted when the app is available to download. Please note that the app is not accessible for those who have not registered for the event.

Wi-Fi access at the venue is complementary and widely available.

The ACC Liverpool is fully accessible by wheelchair to all public areas by lift; this also includes the main auditorium. The exhibit hall and conference rooms are also served by escalators. If you have any special access requirements, please let a member of the organising team know.

If you have any particular requirements, disabilities, access, or any other needs we should be aware of, please do let us know when you register for the event. Alternatively, please email rcgp@haymarket.com

Yes, all refreshments and lunch are included. Lunch and all scheduled refreshment breaks will be served from designated points in the exhibition hall.

At the time of booking your registration you will be prompted to disclose any dietary requirements. If these change after your booking has been made, please contact rcgp@haymarket.com.

How do I book accommodation?

Our official housing partner, Liverpool Convention Bureau, has secured accommodation at preferential rates in a number of hotels ranging in cost, all within a short distance of the ACC Liverpool. This is a flexible service which allows you to book accommodation to suit your needs and budget. Special rates have been negotiated at a number of accommodation options close to the conference venue. For more information, please visit the accommodation page.

Please note that accommodation and travel costs are not included in the delegate booking.

There are a number of secure car parking options available for visitors to ACC Liverpool nearby. Pay and display onsite car parking is available with accessible spaces and open 24 hours a day.

Our accommodation partner, Liverpool Convention Bureau, have teamed up with Q Parks to offer 10% off parking across 6 different locations in the city centre. More information can be found via the accommodation booking page, or you can book direct here. Please use discount code: MEETLIV10

The drop off/pick up point is on Monarch’s Quay, adjacent to the venue. A taxi rank is located on the riverside of the venue.

The nearest cash machine is in the Royal Albert Dock, on Gower Street, approximately a two minute walk from the venue.

There is a dedicated parent room located in room 13, level 2 conference rooms, dedicated to the care of young children by their parents/guardian, including breastfeeding. Please speak to the registration staff or Student Volunteers who can direct you to the room. This room contains a live video feed from the Auditorium stage, playing the Plenary sessions and any concurrent sessions held in Hall 1A. Baby changing facilities are available in the Ladies toilets, located close to the room.

There is a hearing loop facility in the auditorium and, in order to make use of this system, delegates should turn their hearing aids to ‘T’.

Room 15 on the edge of the Level 2 conference rooms is a dedicated multifaith Prayer Room.

There is a staffed cloakroom at the conference venue. This cloakroom is provided at no charge to participants however, please note that items are left at your own risk. Participants will be able to leave luggage in the cloakroom on Thursday and also on Saturday after checking out of hotels.

We recommend that delegates arrange for insurance against loss to their property or any loss or damage that delegates themselves may cause at the conference.
The conference does not cover individuals against cancellation of bookings or theft of belongings.

There will be photography and/or video production taking place during the conference and the resulting images may be used for promotional purposes on-line and/or in printed materials. Delegates who do not wish their images to be included in this material should contact the organisers by email at rcgp@haymarket.com prior to the event by Monday 4 October 2021.

The RCGP and Haymarket have worked tirelessly to use recycled, recyclable and/or sustainable materials wherever possible. Signage is produced in reboard where possible. Delegate bags have been responsibly sourced. The Delegate Handbook has been moved online to the App to reduce paper. All food is locally and responsibly sourced. Please use the appropriate rubbish bins within the ACC Liverpool. The ACC Liverpool team hand-sort all of their waste for recycling and, wherever possible, 100% of waste is recycled and reused. The ACC Liverpool only sends a minimal amount of waste to landfill.

More information about the conference and venue sustainability policy can be found here: https://www.rcgpac.org.uk/sustainability-2020/

In the event of an emergency please contact a member of staff from Haymarket, the RCGP or the ACC Liverpool, who are located on all levels and at the registration desk in the ground floor foyer.  First aid support is available onsite; please ask an ACC Liverpool steward who will be able to assist you. In the event of a fire alarm, please leave your belongings and exit via the clearly marked emergency exits, where stewards will guide you to the meeting point. Do not use the lifts.

RCGP event sponsors and partners may want to share information and news about products and services with you, if you attended their sponsored session. Haymarket Media Group, organisers of RCGP conferences and events, takes your privacy seriously. Sharing your details with sponsors and partners is always your choice and you will always be provided with a clear opportunity to indicate if you would prefer us not to share this information during registration. If you would like to change your preferences please email us via rcgp@haymarket.com.

After the conference

Certificates of attendance will be issued after the conference and sent to your registered email address. This conference is self-accredited. There is no set amount or min/max of credits to receive; it depends on how many sessions you attend but typically one hour of learning = 1 CPD credit

You can view the programme to get an idea of how much you could accumulate. We also recommend that you keep note of the sessions you attend at the conference by adding them to your personal schedule on the official conference app.

If you attend one of the pre-booked dedicated CPD training sessions, you will receive a separate certificate of attendance for this session.

We ask all of our speakers for permission to publish their presentations on the website for you to download post-event. Not all of our speakers give us permission to do so. What we are legally permitted to publish online, will be made available to you as soon as the speakers have released their updated versions. This tends to be within one week of the conference itself.

Sponsorship and exhibiting at the conference

To find out how to become a sponsor or exhibitor and to hear about our customised packages which offer you a full range of promotional opportunities, please contact Joy Clarke, Sales Director, at joy.clarke@haymarket.com.

My question has not been answered here, who do I contact? 

Please contact rcgp@haymarket.com

Please note, the above FAQs may be subject to change to adhere to any new COVD-19 restrictions and social distancing guidelines in place at the time of the event.