Delegate Terms & Conditions

Confirmation Procedure 

Registration fees include VAT at the prevailing rate, complimentary refreshments, and lunch, and conference materials. They do not include accommodation. In order for your booking to be processed you must sign the terms and conditions by ticking the box agreeing to them on your registration form.

Your place is not guaranteed until you have received email confirmation and joining instructions from Haymarket Media Group Ltd. If you do not receive confirmation within 24 hours of your booking being made, you should contact Haymarket Media Group by email at

All fees must be paid in full prior to the event, without exception. Any delegates arriving at the conference with their payment outstanding will be asked to provide their credit card details as a guarantee. We are unable to accept payments by invoice from Tuesday 24th September 2019. Any delegates registering after 24th September 2019 must register and pay with a valid credit card. Bank transfer charges are the responsibility of the payer.


If you request to be invoiced, payment terms will be 30 days from invoice date. An invoice will be generated and sent out to you via email. If your company uses Purchase Order Numbers, please supply this at the time of booking as failure to do so may cause problems with your booking. If at a later date you wish to pay your invoice by credit card, please call the telephone number at the bottom of the invoice. If you chose to pay by credit card upon registration you will receive an email confirmation from Stripe and a VAT receipt will emailed to you. We are unable to accept payments by invoice from Tuesday 24th September 2019.

Please note we do not accept cash or cheque payments. We must receive full payment prior to the event start date. If you are booking within 6 weeks of the event we will require payment by credit card. If this is causes difficulty then please contact our customer services team on +44 (0) 208 267 4064 or email


Cancellations received will be refunded at the following rates:
  • On or before Monday 30 June: full fee less a £45 administration fee.
  • Between 1 July and 27 August: 50% of the registration fee
  • From 28 August: we regret that no refund can be made.
Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions (including full contact details, dietary and accessibility requirements) no later than Friday 11 September 2020.
For group bookings please contact our conferences team at for further information. Please note: Group bookings can only be processed if each individual is attending for the full 3 days of the conference.  

Any cancellations that still have payment outstanding will be liable for either the administration fee or the full registration fee, dependent on the date and time of the cancellation.

Attendance fees will not be refunded in the event of threat of war, terrorism, curtailment of public transport, strikes or other circumstances outside of the organisers’ control.

Speaker Confirmation & Changes   

Changes to any aspect of the conference (including speakers) may be necessary due to events outside the control of Haymarket Media Group Ltd and RCGP Conferences Ltd. The organisers therefore reserve the right to make any necessary amendments to the programme or timings of the event.

Data Protection  

The details of registered delegates (name, place of work and occupation) will be placed on the attendee list which will be given to sponsoring companies and exhibitors and made available to delegates. Delegates who do not wish to be included on this list should advise at the time of booking in writing to 

There will be photography and/or video production taking place during the conference and the resulting images may be used for promotional purposes on-line and/or in printed materials. Delegates who do not wish their images to be included in this material should contact the organisers by email at prior to the event. 

Delegate badges will be scanned throughout the event to provide the organisers with information that can help the development of this event. Exhibitors have an option to use data scanners in the exhibit hall. If you allow an exhibitor to scan your badge you consent to that company receiving your contact data. 

Contact data from badges scanned into sponsored sessions will be shared with the sponsoring company. This applies to conference rooms, mini theatres and receptions.

We may contact you via email in the future to tell you about upcoming RCGP events. If you do want to be contacted, please tick the relevant box your registration form.

By registering for RCGP Annual Primary Care Conference & Exhibition 2020 (organised by Haymarket Media Group Ltd), you will automatically receive our delegate update emails with information about relevant conference content, products and services with regards to the 2020 conference.

Environmental Policy 

The RCGP and Haymarket have worked tirelessly to use recycled, recyclable and/or sustainable materials wherever possible. All printed materials carry the FSC logo. Signage is produced in reboard where possible. Delegate bags have been responsibly sourced. The RCGP Membership Stand is created from a modular re-usable framework to reduce wasted materials. Certain information in the Delegate Handbook has been moved online and to the App to reduce paper. All food is locally and responsibly sourced. Please use the appropriate rubbish bins within the ACC Centre.