Delegate terms & conditions

Delegate Terms & Conditions

Confirmation Procedure 

Registration fees include VAT at the prevailing rate, complimentary refreshments, and lunch and conference materials. They do not include accommodation. In order for your booking to be processed you must sign the terms and conditions by ticking the box agreeing to them on your registration form.

Your place is not guaranteed until you have received email confirmation and joining instructions from Haymarket Media Group. If you do not receive confirmation within 24 hours of your booking being made, you should contact Haymarket Media Group by email, at

Without exception, all fees must be paid in full prior to the event. Any delegates arriving at the conference with their payment outstanding will be asked to provide their credit card details as a guarantee. Any delegates registering within 60 days of the event MUST include a valid credit card for payment on the registration form. Bank transfer charges are the responsibility of the payer.


Cancellations received on or before 31 August, 2017 will be refunded but will be subject to a £45 administration fee. If a cancellation is made from 1st September 2017 we regret that no refund can be made. Substitute delegates are welcome at no extra charge but we require you to advise us of any substitutions no later than Friday 29 September 2017.

Any cancellations that still have payment outstanding will be liable for either the administration fee or the full registration fee, dependent on the date and time of the cancellation.

Attendance fees will not be refunded in the event of threat of war, terrorism or other circumstances outside of the organisers’ control.

Speaker Confirmation & Changes 

Changes to any aspect the conference (including speakers) may be necessary due to events outside the control of Haymarket Business Media and RCGP Conferences Ltd. The organisers therefore reserve the right to make any necessary amendments to the programme or timings of the event.

Data Protection

The details of registered delegates (name, place of work and occupation) will be placed on the attendee list which will be given to sponsoring companies and exhibitors and made available to delegates. Delegates who do not wish to be included on this list should advise at the time of booking in writing to

There will be photography and/or video production taking place during the conference and the resulting images may be used for promotional purposes on-line and/or in printed materials. Delegates who do not wish their images to be included in this material should contact the organisers by email at prior to the event.

Delegate badges will be scanned throughout the event to provide the organisers with information that can help the development of this event.

Exhibitors have an option to use data scanners in the exhibit hall. If you allow an exhibitor to scan your badge you consent to that company receiving your contact data.

Contact data from badges scanned into sponsored sessions will be shared with the sponsoring company. This applies to conference rooms, mini theatres and receptions.

We may contact you via email in the future to tell you about upcoming RCGP events. If you do want to be contacted, please email